Important notice: these terms and conditions are a translation of the original document in Dutch (The Netherlands). We translate our materials into other languages to assist customers. If there are differences between Dutch and another language, the Dutch version is the official version. The law of The Netherlands is applicable when you deal with Outdoor Heroes (article 15).

Article 1. Definitons

1. 1. Outdoor Heroes: the natural or legal person offering products and/or services to customers and/or clients.
   2. Customer: the natural or legal person/entity who has commissioned Outdoor Heroes to provide products and/or services.
   3. Client: the natural person, not acting in the exercise of a profession or business, who has commissioned Outdoor Heroes to provide products and/or services.
   4. Participant(s): the natural person participating in an activity (such as a course, training, outdoor trip or trek) organized by Outdoor Heroes.
   5. Products and/or Services: all services related to outdoor trips/(trekking) tours, (online) training and/or courses, as well as consulting and/or writing texts (including blogs) related to hiking, trekking, walking and/or nature, the organization of and guidance on trekking and cabin tours and related digital products, such as e-books and videos.
   6. Contract: every written or digital agreement between customer/client and Outdoor Heroes to deliver products/services to the customer/client.

Article 2. Identity Outdoor Heroes

Outdoor Heroes / outdoorheroes.nl

e-mail: info@outdoorheroes.nl
telephone number: [+31] 6 4737 6534
ING Bank IBAN: NL70INGB0006942505
KvK/CoC (Chamber of Commerce) number: 80110673
VAT-ID number: NL003396081B44
Address: Hoofdstraat 59, 5528AH HOOGELOON

Article 3. Establishment of contract and validity of General Terms and Conditions

A contract will come into effect after the customer/client has selected a product/service, registered for it and Outdoor Heroes has received payment or down payment. Contracts related to products and/or services not offered on the website (tailor-made work) will be established after demonstrable written or digital agreement between customer/client and Outdoor Heroes. These General Terms and Conditions are applicable to the contracts referred to in this article.

Article 4. Personal Data

Outdoor Heroes will only process customer/client/participant data in accordance with applicable privacy regulations and legislation. The sharing of personal data with other customers/clients/participants (of the same trip, course, training or activity) will only take place with the consent of the customer/client/participant. Outdoor Heroes will, unless being notified otherwise, keep the customer/client/participant's e-mail address in order to keep the customer/client/participant informed of company related developments, and such without 'spamming'.

Article 5. Insurance

Every customer/client is required to have accident insurance that covers high-risk sports, including helicopter rescue. This is available from, for example, the Dutch Climbing and Mountaineering Association (NKBV): https://nkbv.nl/verzekeringen/. Allianz also has an Adventure & Survival insurance. It is the responsibility of the customer/client to check whether risk sports and helicopter rescue are (still) covered at the time of obtaining the insurance policies given as examples above. If a customer enters into a contract with Outdoor Heroes for a product and/or service for a group, the insurance referred to in this article must be acquired with appropriate coverage for all participants in that group. If the customer/client/participant already has an ongoing travel or accident insurance, then he/she should check whether risk sports and helicopter rescue are included in the insurance.

Article 6. Physical condition

1. 1. If products and/or services such as training, courses or outdoor trips/(trekking) tours require a certain physical condition, this will be indicated in the programs on the respective web pages or in the travel folders/brochures accompanying the activity. In case of customization, this will be discussed and estimated in advance. Every customer/client must meet the physical condition as indicated or agreed in the product/service for which the customer/client enters into contract with Outdoor Heroes. 
   2. A customer/client who has reached the age of 60 years or older and who purchases a product/service that involves the need for a certain physical condition, a prior sports medical examination can be required. 
   3. A customer/client is required to indicate in advance by phone or e-mail if he/she uses medication and/or has (health) conditions that may affect the performance of the customer/client and what risks the instructor or guide should take into account.
   4. If a customer enters into a contract with Outdoor Heroes for the providing of a product and/or service for a group, the foregoing shall apply with respect to the participants of that group. In such cases it is the responsibility of the customer to inform the group participants of this in a timely manner. 

Article 7. Following instructions

The customer/client is bound to follow the instructions of the instructor or tour guide while participating in trainings, courses and/or outdoor trips/(trekking) tours to ensure a safe situation. Failure to follow instructions may result in exclusion from the course. This applies in particular if the customer/client behaves in such a way that it causes fear, annoyance or damage and/or he/she seriously disturbs or endangers (the experience of) other customers/clients. In case of exclusion from a training, course and/or outdoor trip/(trekking) tour, Outdoor Heroes accepts no liability whatsoever towards the customer/client in question. Any damages and costs incurred due to undesirable/unacceptable behavior of the customer/client will be recovered from the customer/client in question. If a customer enters into a contract with Outdoor Heroes for the providing of a product and/or service for a group, the above will apply to all participants in that group. In such cases it is the responsibility of the customer to inform the participants accordingly.

Article 8. Changes in program trips/training/courses

Outdoor Heroes spant zich tot het uiterste in om de producten en/of diensten (in het bijzonder reizen, trainingen en/of cursussen) te laten verlopen volgens de vooraf verstrekte informatie. De instructeur/gids, of zijn vervanger, heeft het recht naar zijn/haar oordeel noodzakelijke programmawijzigingen door te voeren om de veiligheid van de deelnemers en zichzelf te waarborgen. Gedacht moet worden aan zaken als extreme weersomstandigheden, lawinegevaar, overstromingen, veranderingen in terrein en de gezondheid/veiligheid van de deelnemers of de instructeur/gids zelf. Outdoor Heroes is niet aansprakelijk voor een noodzakelijke annulering als gevolg van overmacht zoals natuurrampen, extreem slecht weer, criminele en terroristische activiteiten/voorvallen.

Article 9. Cancellation policy for trainings/courses

1. 1. Outdoor Heroes reserves the right to cancel a training and/or course if the number of applications is less than the minimum number of participants published for the training and/or course. In case there is no minimum number of participants published at the offer of the training and/or course, a minimum of 6 participants will apply. In such cases Outdoor Heroes will refund the payment or deposit made by the customer/client for that training and/or course. In exceptional cases (for example where customization is provided or special agreements have been made) this refund may be made with deduction of costs already incurred such as rental or deposit of land, accommodation and/or materials. In such cases Outdoor Heroes cannot be held liable for any damage suffered by the customer/client.
   2. Annulering van een training en/of cursus door Outdoor Heroes, in een ander geval dan het niet behalen van het minimum aantal deelnemers, zal tot het uiterste vermeden worden. Te allen tijde zal geprobeerd worden een vervangende, gelijkwaardige instructeur/gids te vinden of, geheel in overleg met klant/consument, een alternatief aan te bieden. Mocht dat niet lukken, dan wordt geannuleerd en zal al het door de klant/consument reeds (aan)betaalde geld worden gerestitueerd. In uitzonderlijke gevallen (waarbij bijvoorbeeld maatwerk wordt geleverd of bijzondere afspraken zijn gemaakt) kan deze restitutie onder aftrek van reeds gemaakte kosten geschieden, zoals huur of aanbetaling van terrein, accommodatie en/of materialen. Outdoor Heroes kan in die situatie niet aansprakelijk worden gehouden voor enige door de deelnemer geleden schade.
   3. Cancellation by the customer/client must be made by telephone or e-mail. In case of cancellation of trainings and/or courses within 7 days before the start date of the training and/or course, 100% of the total amount shall remain due. In case of cancellation within 14 days before the start date, but before 7 days from the start date of the training and/or course, the customer/client will be refunded 50% of the total amount. If a training and/or course is cancelled earlier than 14 days before the start date, the customer/client will receive a full refund.

Article 10. Cancellation policy outdoor trips/(trekking) tours

1. 1. Outdoor Heroes reserves the right to cancel an outdoor trip/(trekking) tour, if the number of participants is less than the minimum number published for the outdoor trip/(trekking) tour. In case there is no minimum number of participants published at the offer of the outdoor trip/(trekking) tour, a minimum of 6 participants will apply. In that case Outdoor Heroes will refund the payment or deposit made by the customer/client for the outdoor trip. In exceptional cases (for example where customization is provided or special arrangements have been made) this refund may be made with deduction of costs already incurred such as rental or deposit of terrain, accommodation and/or materials. In this situation Outdoor Heroes cannot be held liable for any damage suffered by the customer/client.
   2. Annulering van een outdoorreis/(trek)tocht door Outdoor Heroes, in een ander geval dan het niet behalen van het minimum aantal deelnemers, zal tot het uiterste vermeden worden. Te allen tijde zal geprobeerd worden een vervangende, gelijkwaardige instructeur/gids te vinden of, geheel in overleg met klant/consument, een alternatief aan te bieden. Mocht dat niet lukken, dan wordt geannuleerd en zal al het door de klant/consument reeds (aan)betaalde geld worden gerestitueerd. In uitzonderlijke gevallen (waarbij bijvoorbeeld maatwerk wordt geleverd of bijzondere afspraken zijn gemaakt) kan deze restitutie onder aftrek van reeds gemaakte kosten geschieden, zoals huur of aanbetaling van terrein, accommodatie en/of materialen. Outdoor Heroes kan in die situatie niet aansprakelijk worden gehouden voor enige door de deelnemer geleden schade.
   3. Annulering door de klant/consument dient telefonisch of per e-mail te gebeuren. Bij annulering van de outdoorreis/(trek)tocht later dan 45 dagen voor de begindatum van de outdoorreis/(trek)tocht blijft 100% van het totaalbedrag verschuldigd. Bij een annulering later dan 60 dagen voor de begindatum, maar eerder dan 45 dagen voor de begindatum van de outdoorreis/(trek)tocht krijgt de klant/consument 50% van het totaalbedrag gerestitueerd. Bij een annulering van een outdoorreis/trektocht vroeger dan 60 dagen voor de begindatum, wordt de klant/consument volledig gerestitueerd.

Article 11. Guarantee Arrangement

Article 12. Exclusion of liability

Participation in a training, course and/or outdoor trip/(trekking) tour (and associated exercises/activities) takes place entirely at the customer/client's own risk. The customer/client should be aware that a training, course and/or outdoor trip/(trekking) tour (and associated exercises/activities) involves risk. The customer/client must therefore sign a risk acceptance form. Without a completed risk acceptance form no participation in a training, course and/or outdoor trip/(trekking) tour (and associated exercises/activities) can take place. Outdoor Heroes is not liable for personal injury and/or for loss/theft or damage to any possession/property of the customer/client. Outdoor Heroes is also not responsible for decisions made or actions taken by a customer/client after completing a training, course and/or outdoor trip/(trekking) tour. If a client enters into an contract with Outdoor Heroes for the providing of a product and/or service for a group, the above will apply to all participants in that group. In such cases it is the client's responsibility to inform the participants about the above.

Article 13. Questions/complaints

A customer/client may direct questions or complaints to e-mail address info@outdoorheroes.nl. Complaints must be submitted within a reasonable time, fully and clearly described and are answered within a period of 14 days from the date of receipt.

Article 14. Links

The Outdoor Heroes site may contain third-party advertisements or links to other sites. Outdoor Heroes has no influence on the privacy policies of these third parties or their sites and is not responsible for them.

Article 15. Applicable law

Dutch law will apply to all contracts and all resulting obligations between the customer/client and Outdoor Heroes. Even if the customer/client resides abroad.